ServiceNow Event Management / ITOM Specialist
Experience: 8–15 Years
Location: Hyderabad
Work Mode: 4 days a week
Job Overview
Blue Spire is looking for an experienced ServiceNow Event Management / ITOM Specialist with solid hands-on experience in implementing, configuring, integrating, and supporting ServiceNow Event Management solutions. The candidate should have experience integrating enterprise monitoring tools with ServiceNow, configuring event processing and correlation, reducing event noise, and automating incident creation.
Key Responsibilities
• Design, configure, implement, and support ServiceNow Event Management and ITOM solutions.
• Configure and manage event ingestion, event processing, alert generation, correlation, aggregation, and deduplication.
• Integrate ServiceNow Event Management with enterprise monitoring tools and external systems.
• Configure Event Management Rules / Event Rules, event transformations, severity mapping, and alert-to-incident automation.
• Implement event correlation and noise reduction to minimize duplicate and unnecessary alerts.




• Configure and troubleshoot Event Management Connectors and integrations.
• Work with MID Servers for integrations and communication with external monitoring systems.
• Integrate Event Management with CMDB, Discovery, and Service Mapping for CI identification and service impact analysis.
• Develop and troubleshoot integrations using REST/SOAP APIs and IntegrationHub.
• Use JavaScript, Business Rules, Script Includes, Flow Designer, and other ServiceNow capabilities for customization and automation.
• Troubleshoot event ingestion, alert generation, integration, and incident-creation issues in production.
• Work closely with monitoring, infrastructure, application, and ITSM teams to improve event monitoring and operational efficiency.
• Participate in ServiceNow upgrades, enhancements, testing, deployment, and production support.

Mandatory Skills
• 5+ years of ServiceNow experience with strong hand

📌 Software Engineer (Hyderabad)
🏢 Blue Spire
📍 Hyderabad