Job Title: Client Onboarding Team Leader
• The role operates within Secured Lending (Mortgages), part of International Wealth and Personal Banking (IWPB) Operations which is the largest business service within operations and employs more than 10,500 colleagues in 39 countries. It supports the delivery of end-to-end digital journeys for customers in line with the Retail Banking and Wealth Management (RBWM) and Global Private Bank (GPB) Strategic Business Objectives.
• Our Global Service Centres handle 75 per cent of the in-house activity involved in processing mortgages. English-speaking markets are handled by teams located in Hyderabad and Kolkata.
• This is a Manger of Mangers role that manages a team that support processing of applications and transactions across the Mortgage Life Cycle (Origination, Servicing and Closure of Mortgage Loans)

In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control setting, etc.)
• Ensure complete and accurate adherence to audit and compliance requirements.




• Manage and provide general oversight to AMO’s & IC’s.
• Effectively and efficiently Manage day to day resource, operational challenges and prepare a first level analysis of issues that may be affecting team performance.
• Actively manage performance for AMO’s and their respective teams to maintain a high level of accuracy and compliance with statutory and service level requirements.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work independently, complete assigned tasks accurately within the established timeframe as per the process benchmarks.
• Demonstrate ways to improve customer service/journey and increase productivity (efficiency & Quality).
• Ability to proactively understand and manage risk, recording on Helios, issue escalation and timely closure.
• Meet targets on teams’ productivity and accuracy a

📌 Client Onboarding Team Leader (Hyderabad)
🏢 HSBC
📍 Hyderabad