Job title: Senior Process Advisor
Support the function in providing a high quality trustee and depositary monitoring service to ensure that clients comply with the relevant IGSA / PLA / operational procedures in accordance with the Trustee and Fiduciary Services administrative task responsibilities. Maintain excellent relationships with On Shore jurisdictions, communicating with them in a professional, clear and concise manner. Meeting all deadlines while maintain quality and productivity at the optimum level in delivering the fiduciary administrative tasks.
In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control setting, etc.)
Impact on the Business/Function
• To support rollout of new products/ activities associated with the fiduciary administrative tasks. Engage and drive efficiencies and business solutions through automation/BPR and be an agent of change. Assist and participate in the deployment of defined business solutions to remove manual processes.
• Active participation and support of migration / re-migration of funds.
• Support department initiatives, regulatory, compliance and reduce risk.
• Formulate and implement robust control mechanism to eliminate risk (if any)
Customers / Stakeholders
• High quality review and timely delivery of the fiduciary administrative tasks and monitoring of deliverables of upstream teams with regard to accuracy of exceptions that are reported.
• Perform maker activities as and when required.
• Raising the exceptions with appropriate teams to ensure the clearance of exceptions in a timely manner as agreed with each jurisdiction.
• Act as the primary contact for Business Partners in relation to any query related exceptions raised by the On Shore sites and also act as a backup for the Manager in his absence and manage operations.
• Develop and maintain relationships with internal customers & business partners through timely communication and B
📌 Senior Process Advisor (Kolkata)
🏢 HSBC
📍 Kolkata