Job Title: AVP ISV OPERATIONS
• The jobholder will lead and manage a team to deliver excellent service delivery as per agreed PLA on timeliness & quality. Ensure that risks are minimized, and profit is maximized through effective management of costs/resources. Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also entails checking on internal/external audits and measures undertaken and regularly reviews them in order to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a valuable work environment.
In this role, you will:
Impact on the Business
• Contribution towards sustainable savings in relation to Process Efficiencies
• Supporting each global product on a regional basis by function or market.
• To plan for standardization of CTLA processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
• The role holder is expected to spend at least 30% of the time on operations.
• Job holder is expected to monitor daily BAU deliverables and ensure quality & timeliness is being met as per agreed PLA..
Customers and/or Stakeholders
• Supporting Corporate Trust & Loan Agency, covering US, UK, MENA or APAC for multiple clients
• Establish and maintain effective relationship with customer, business areas, ICSD’s and identify areas of service improvements.
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Establish and maintain effective relationship with customer business are
📌 AVP ISV OPERATIONS (Kolkata)
🏢 HSBC
📍 Kolkata