Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting current direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering
In this role, you will:
• Respond to user and service queries, including those linked to regulatory requirements, and provide timely guidance.Act as service recovery manager for incidents, coordinating resolver groups to restore service as quickly as possible.
• Investigate incidents end-to-end,



identify root symptoms and drive actions to stabilise services.Escalate critical incidents appropriately and provide regular updates on impact, recovery progress and recovery plans.Resolve system failures and maintain service stability across mainframe and integrated platforms.Lead or contribute to post-incident reviews, capturing learnings and agreed follow-up actions.
• Develop and maintain knowledge articles, runbooks and operational documentation to improve team capability.Identify recurring issues and propose improvements to reduce incident volume and shorten resolution times.
• Collaborate with global teams to share knowledge and standardise support practices across regions.Participate in change review activities to ensure compliance with HSBC policies, procedures and control requirements.Raise concerns and potential or actual risks to managers, ensuring issues are addressed before implementation.Support change activities such as

📌 Mainframe Senior Production Support Specialist (Pune)
🏢 HSBC
📍 Pune