Job title: Vice President Operations
The Vice President – Operations role is a key senior role within the Securities Services team in the Global Distribution and Transfer Agency Operations function. The jobholder will be responsible for ensuring all aspects of Operations are performed in a controlled and effective manner; primarily ensuring delivery of all deliverables to clients and other agreed reporting, Onboarding and maintenance, and surrounding deliverables i.e. Pricing, Settlement, Cash Management & Reconciliations, owning the resolution of all exceptions on a timely basis and overall implementing and leading the global product-based change initiatives.
In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control setting, etc.)
• Maintain and enhance the reputation of MSS for service delivery through effective and continual interaction with key clients and Country / GSC colleagues, providing technical input and feedback and deploying staff in the delivery of client service.




• Ensure that all services provided to clients are appropriately positioned and executed.
• Monitor service quality feedback from clients, RMs and Operations against internal and external.
• SLA agreements, ensuring effective follow-up to drive service quality issues and required improvements.
• Own, develop and maintain KPIs and MIs to be used in driving client service quality improvements and efficiency initiatives.
• Drive continued improvement towards Transfer Agency Operations’ global operating model.
• Assist in migration of more complex activities to Service Centre.

Leadership and Teamwork
• Lead a 50+ strong team with 5-8 direct reports, depending on BAU footprint and projected growth.
• Ensure teams are trained to carry out the tasks in scope.
• Drive staff development through soft skill training, personal development plans and performance management reviews.
• Instill a positive performance manageme

📌 Vice President Operations (Bengaluru)
🏢 HSBC
📍 Bengaluru