Job Title: Policy and Procedure Manager
• Support the UK Wealth Advised Journey by owning the end-to-end delivery of regulated policy and procedure updates. This role ensures documentation is operationally usable, aligned to HSBC’s risk appetite and control environment, and meets regulatory and internal control expectations. The role also drives structured implementation through strong project management, stakeholder coordination, and clear communications

In this role, you will:
Accountabilities for Business, Customers and Stakeholders
• Own delivery of agreed policy/procedure updates for the Advised (Financial Planning/Wealth Advice) Journey, from initiation through approval and publication.
• Draft, update and maintain policies, processes and procedures so they are transparent, workable for frontline and operations, and suitable for governance review.
• Translate regulatory obligations, key risks, audit outcomes, incidents and control testing findings into actionable documentation changes, with clear rationale and traceability.
• Maintain document governance: version control,



review cycles, approval routes, decision logs, and audit-ready evidence.
• Drive end-to-end change delivery using project management disciplines: plan milestones, manage dependencies, track actions/risks/issues, and escalate early when needed.
• Partner with key stakeholders (e.g., Compliance, Risk, Legal, Operations, Controls, Technology, Wealth propositions and distribution) to gather requirements, resolve conflicts, and secure timely approvals.
• Conduct impact assessments (people/process/system/customer) and support implementation planning to embed changes into BAU and control routines.
• Create clear change communications (what changed, why, who’s impacted, effective date, required actions) and support training coordination where required.
• Use tooling effectively (e.g., JIRA/Confluence) to manage backlog, actions, artefacts and documentation repositories.

Leadership & Teamwork
• Lead a tea

📌 Policy and Procedure Manager (Hyderabad)
🏢 HSBC
📍 Hyderabad