Job Title: AM IC Philippines
• The purpose of this role is to ensure that all cheques transactions are processed accurately without defects. The job holder will be responsible for processing back-end Cheques Clearing for various regions and should have valuable Cheques knowledge.
• Global Payments Investigations is an integral part of Global Payment Service Operations, which includes addressing enquiries / complaints logged by Customers for the payments processed. GPI Platform is undergoing changes with several enhancements lined up to improve the user experience and reduce manual workarounds across multiple regions. In line with this, the role would demand very high visibility of the escalations / SLAs / Projects that are lined up for the year and ensure there are minimal disruptions.

Governance and Committee Memberships
• The Role would require participation in monthly governance forums for respective processes to discuss and highlight issues with relevant stakeholders.

In this role, you will:
Principal Accountabilities and Responsibilities




• Responsible to independently drive and manage change effectively to achieve business goals. (Example: Process improvements, Changes in procedures)
• Lead by example through service excellence and driving Quality initiatives for improved Customer Satisfaction.
• Monitor Service Level Agreement for the business and thrive towards meeting the required levels on a daily basis.
• Accountable to implement cross training plans considering the Global Contingency requirements, Staff Banding progression and Operational requirements, and striking a balance among them.
• Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of Attrition)
• Responsible to smoothen the impact of erratic workflows through effective capacity planning, leave management and process prioritization.
• Escalate any potential loss situations to immediate line manager and undertake steps to reco

📌 AM IC Philippines (Hyderabad)
🏢 HSBC
📍 Hyderabad