Job Title: Manager Ops support
• Fraud Operations is an integral part of the Global Fraud Utility within the Global Capability Network. The Ops Support Manager role exists to enable consistent, effective and well-controlled delivery across GR Fraud Operations by providing high-quality operational support to stakeholders and partnering with Regional and Global Capability Network Operations and Fraud Risk colleagues. The role accelerates delivery of global projects and supports migrations to GR sites (as Project Lead where required), drives cost efficiency, and embeds strong governance and operational discipline. It produces, interprets and analyses Management Information (MI) to support decision-making; leads capacity planning and volume analysis to enable effective prioritization and allocation of resources. In line with the Operational Excellence Plan, the role also strengthens governance, accountability and sustainability, including improving how MI and quality are validated (reducing over-reliance on MI as a proxy for coaching/quality without verification).

In this role, you will:




Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
• Stakeholder service & partnering: Deliver effective support to stakeholders; liaise with Regional and Global Capability Network Ops and Fraud Risk colleagues to drive the best possible customer and functional outcomes; adopt and share best practices/success stories across Regions and Global Capability Network sites.
• Global initiatives & project execution: Accelerate delivery of global projects and initiatives, ensuring plans are clear, priorities are understood, and execution stays on track; coordinate activities with the COO team and Global Service Leads for Fraud Ops.
• Migrations to GR sites (Project Lead): Support migrations to GR sites as Project Lead, working through roadblocks and addressing “showstoppers” to enable smooth transitions and stabl

📌 Manager Ops support (Hyderabad)
🏢 HSBC
📍 Hyderabad