Job Posted On

09-10-2026 02:47:23

Job Code

Job_304718

Experience Required

5 - 7 years

Location

• Chennai, Tamil Nadu, India (CHN)

Job Summary

Job Description

• Solid technical aptitude, excellent leadership and communication skills, and a customer-centric approach.
• Knowledge in Windows AD
• Knowledge in Exchange Server / Office 365 / Entra / Endpoint / Jamf pro
• Cross functional Knowledge in macOS with Windows Domain
• Knowledge in User Permissions / Access Restriction for Domain Accounts
• Ensure 100% availability of resources as per SOW
• Standardize the Service Desk operations and implement best practices.
• Handling team effectively and managing client reports.
• The Lead will be responsible for the day-to-day operations of the Service Desk, ensuring efficient and effective support to our external client.
• The Lead will be responsible for guiding and mentoring Service Desk Analysts, managing incident and request workflows, generating insightful reports on Service Desk performance,



and directly engaging with clients to resolve complex issues and ensure satisfaction.

Technical Primary Skills (Preferred)

• Knowledge in Troubleshooting OS / Hardware related Issues
• Knowledge in Troubleshooting Application Related issues
• Knowledge in Remote Support for Windows / macOS users with appropriate Tools
• Knowledge of MS Office products (word, excel, PowerPoint, Outlook)

Technical Secondary Skills (Preferred)

• Knowledge in macOS / Application Troubleshooting

Team Leadership And Mentorship

• Provide leadership, guidance, and mentorship to a team of Service Desk Analysts.
• Foster a positive and collaborative team environment focused on delivering exceptional service.
• Assist in onboarding and training new team members.
• Monitor individual and team performance, providing constructive feedback and coaching for improvement.
• Delegate tasks and responsibilities effectively within the team.
• Act as an escalati

📌 Lead Service Desk_Edl (Chennai)
🏢 Neurealm
📍 Chennai