REMOTE

Senior Manager, Operations & Delivery

ARDEM Data Services Private Limited

UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone: (phone hidden)

Email: [email protected]

Location: India, with meaningful overlap with US Eastern Time

Role Type: Hands-on functional leader; client-facing and internally accountable

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Role Mandate

Mission

Own the performance, growth, client confidence, people, controls, and economics of ARDEM’s complete portfolio of client Operations & Delivery engagements across non-accounting managed operations.

Why This Role Exists

ARDEM needs a single senior leader who can manage the Operations & Delivery portfolio as a business and an operating function. The role exists to provide oversight with explicit portfolio ownership, stronger Project Owners / Service Delivery Leads, credible client leadership, disciplined production control, and scalable delivery across data processing, back-office workflows, logistics operations,



utilities support, healthcare administration, contact centre operations, and related managed operations processes.

Nature of the Role

This is a hands-on functional leadership position. This person is highly technical in Operations Management and managed-services delivery. They are an expert in production control, SLA/TAT governance, workforce and capacity planning, queue and backlog management, and process improvement. This person leads and acts as the technical expert to the Project Owners / Service Delivery Leads. The person must be able to lead managers and teams, represent ARDEM with clients, understand operating details, make decisions, and improve the function. The role is not intended for an administrator, coordinator, policy owner, or senior individual contributor who has not carried comparable accountability.

Organizational Scope

• All client Operations & Delivery engagements, including data pro

📌 Senior Manager, Operations (Kakori)
🏢 Ardem
📍 Kakori