Job title: VP -UK CIB
• A senior leadership role overseeing all operational processes and control framework across KL and Kolkata site. It is an absolutely key requirement that the incumbent demonstrates strong leadership of the team, to maintain the highest standards of control and operational support, whilst retaining a motivated and progressive workforce. Developing a high quality and highly capable Operation team with a strong management/supervisory team and depth in quality and succession planning in their organizational model.
• Ensure the smooth-running Operations teams in KL and Kolkata, making sure there is a culture of streamlining/Quality/Productivity and risk awareness. Implement supporting strategies, policies, and procedures to ensure that operational (and other) risks are managed closely and effectively, in a commercially sensitive and practical manner.
• Establish appropriate metrics to monitor controls, productivity, and service levels for all clients. Establish materials, training programmes etc. to ensure specialist product and process knowledge can be retained.




• Operate split site processing across KL and Kolkata and continue to rebalance activities between the two sites to ensure full contingency capability. Work with Issuer Services ODI teams to implement both strategic and tactical change programs to increase productivity and reduce our risk profile.
• Full responsibility for functional model in KL and Kolkata, including recruitment and staffing decisions, and for all aspects of the local control setting.

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)
• Manco, BSO forum, Risk Control Owner, CEMM etc

In this role, you will:
• Extending strategic support to post approval lending process for a region/market.
• Establish and maintain effective relationship with customer, business areas, and identify areas of service improvements.
• Drive rigorous and customer centric Quality Campaigns and initiatives to

📌 VP -UK CIB (Kolkata)
🏢 HSBC
📍 Kolkata