Work Mode: Work From Office
Process: Voice / Chat & Blended
Shift: Rotational / 247
Working Days: 2 Days Off
Employment Type: Full-Time
Position : Customer Service Executive
Salary : 21,000 25,000 In-Hand
Eligibility :
- Graduate / Undergraduate candidates can apply.
- Freshers and experienced candidates are welcome.
- Excellent English communication skills required.
- Solid verbal and listening skills.
- Candidates should be comfortable working in rotational shifts.
- Willingness to work from office in Bangalore.
Key Responsibilities
- Handle customer queries through voice calls and chat, as per process requirements.
- Understand customer concerns and provide appropriate solutions.
- Maintain high standards of customer service.
- Resolve customer issues efficiently and professionally.
- Maintain accurate records of customer interactions.
- Follow process guidelines and quality standards.
- Escalate complex issues to the appropriate team.
- Achieve individual and team performance targets.
Preferred Skills :
Excellent Communication | Customer Service | Voice Process | Chat Support | International Voice | Active Listening | Problem Solving | Customer Handling | BPO