Title: Endpoint Operations Engineer - EUC (OPSEUC)
Location: Global / Hybrid
Type: Full-time / Contractor (Individual Contributor)

About the Role

Youll be the hands-on heartbeat of our end user computing environment - keeping laptops, desktops, and their tooling reliable, secure, and fast for everyone from new hires to the C-suite. Your scope covers device lifecycle (IMACD), OS patching, contemporary endpoint management, remote support, and white-glove VIP support. Youll keep every endpoint dependable and compliant from setup to retirement, working closely with EUC architecture, identity, security, and service management teams - executing to a high standard while telling us how to improve the tooling and experience.

What Youll Do

Own the device lifecycle (IMACD)

- Handle install, move, add, change, and decommission for Windows and macOS devices.
- Build and reimage endpoints using standard processes and platforms.
- Make refreshes, hardware swaps, and user moves seamless.
- Keep asset records and lifecycle status accurate.

Run endpoint management platforms (Intune, MECM, Jamf)

- Operate Microsoft Intune, MECM, and Jamf Pro day to day.
- Drive enrollment, config profiles, app deployments, and compliance policies.
- Apply config changes aligned with our standards and security rules.
- Untangle deployment failures, policy conflicts, and device management issues.

Keep everything patched and compliant

- Run OS patching for Windows and macOS.
- Track patch compliance, remediation, and deployment health.
- Chase down patch failures and bring non-compliant devices back in line.




- Keep patching aligned with security baselines and the change process.

Deliver VIP support

- Provide white-glove support to executives and business-critical users.
- Diagnose and fix hardware, OS, app, and peripheral issues.
- Partner with the service desk and escalation teams on tough cases.

Handle incidents, problems, and requests

- Resolve EUC incidents and requests within SLA.
- Join major incident bridges when endpoints are involved.
- Spot recurring issues and feed them into problem management and RCA.
- Capture fixes and grow the knowledge base.

Document and share

- Maintain runbooks, support procedures, and operational docs.
- Record known issues, troubleshooting steps, and workarounds.
- Keep docs current as tools and processes change.

Make it better

- Flag friction and gaps to architects and engineers.
- Find chances to automate, standardize, and enable self-service.
- Pilot new endpoint tools and configs from an operations view.

What You Bring

Endpoint operations & support (must-have)

- Degree in IT, Computer Science, or equivalent real-world experience.
- Hands-on experience supporting enterprise Windows and macOS endpoints.
- Strong grasp of endpoint lifecycle, IMACD, and deskside support.

Endpoint tooling (must-have)





- Experience with one or more of Microsoft Intune, MECM, or Jamf Pro.
- Know-how around enrollment, config profiles, app deployment, and compliance policies.
- Ability to troubleshoot endpoint management and policy issues.

OS, hardware & troubleshooting (must-have)

- Strong Windows and macOS knowledge.
- Experience fixing hardware, drivers, peripherals, and performance issues.
- Familiarity with OS patching cycles and compliance reporting.

Service operations & collaboration (must-have)

- Experience with ITSM processes - incident, request, problem, change.
- Genuine customer-service mindset for everyday users and executives.
- Skill to explain technical issues in plain language.

Nice to have

- Certifications: Microsoft Endpoint, Windows, macOS, Jamf, or ITIL.
- Experience supporting global or distributed users.
- Exposure to identity, security, or Zero Trust as they touch endpoint compliance.

How You Work

- Hands-on, execution-focused individual contributor.
- Operationally minded - reliability, consistency, and user experience first.
- Close collaborator with EUC architecture, identity, security, and service management.
- Willing to join on-call rotations or support critical incidents.
- Works within clear standards while pushing tooling and processes forward.
- Collaborative, detail-oriented, outcome-focused.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Endpoint Operations Engineer EUC (OPSEUC) (Hyderabad)
🏢 ConglomerateIT
📍 Hyderabad