Job Summary

This role implements, manages and continuously improves Microsoft 365 technologies, Intune Suite, Purview, Copilot and integrations with adjacent technologies. The engineer seeks to automate or eliminate repeatable tasks and reduce administrative overhead for themselves and workplace operations, including configuration variations, performance issues on endpoint devices and security vulnerabilities. The engineer also collaborates with technology vendors, product managers, IT security and legal or compliance teams to ensure alignment with company policy and applicable legislation.

This role also builds automation and agentic AI-powered workflows-writing code and configuring AI agents-to reduce manual effort and scale the impact of the digital workplace team.

This is an individual-contributor role that executes within the engineering standards, architecture and AI governance guardrails established by Lead-level engineers. The Sr Digital Workplace Engineer focuses on hands-on implementation, testing and day-to-day operation of assigned systems, automation and AI agents.

Essential Functions

- Implement, monitor and operate digital workplace technologies (endpoint hardware, software, services and SaaS tools)
- Integrate digital workplace technologies with adjacent technologies (identity, security, vulnerability management, IT service and asset management, remote access, backup, directory services, etc.)
- Ensure stability and security of digital workplace technology through effective endpoint management and timely patching
- Support security operations processes by monitoring and reporting anomalies related to devices and identities
- Actively participate in resolving high-priority outages, troubleshooting efforts and capacity/availability planning sessions
- Work on various digital workplace technology projects
- Create, publish and communicate knowledgebase articles
- Assess criticality of services and applications and automate testing of those deemed critical before patching and upgrading




- Provide IT support for issues escalated from level 1 or level 2
- Participate in the major incident management process to investigate, diagnose and remediate digital workplace technology outages
- Write and maintain scripts, integrations and automation (PowerShell, Python, or similar) that reduce manual, repetitive work across digital workplace operations
- Build, test and operate agentic AI workflows using established templates, guardrails and platforms
- Document and share reusable automation and AI agent patterns through the team knowledge base to accelerate adoption across the organization

Required Qualifications

- 7+ years managing or supporting IT systems and platforms
- 3+ years of experience implementing digital employee experience (DEX), endpoint management, analytics and automation tools
- Experience with standard IT operations frameworks (e.g., ITIL)
- Experience with scripting tools and languages (e.g., PowerShell, Bash, Python)
- Experience with configuration management, identity and access management, active directory, desktop virtualization, collaboration platforms and other cloud-based services
- Experience implementing contemporary management of endpoint devices
- Experience with continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
- Ability to write technical documentation
- Demonstrated proficiency in at least one scripting/programming language (PowerShell, Python, or similar) with concrete examples of automation, integration or tooling delivered
- Working knowledge of agentic AI concepts (agents, tool/function calling, LLM integration)



and experience configuring or extending agents on at least one low-code/no-code AI platform within existing organizational guardrails

Preferred Qualifications

- Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences and levels
- Passionate about DEX, with an awareness of the latest digital trends
- Experience building a proof-of-concept AI agent or automation using a low-code AI agent platform
- Interest in or prior participation, as a contributor rather than a lead, in AI enablement initiatives, agentic AI pods, or similar cross-functional automation efforts

Preferred Education

- Bachelor's degree in IT or related field

Preferred Certifications

- Microsoft 365, Intune and related certifications

General Performance Criteria

As the Sr Digital Workplace Engineer , you will be required to fulfill your responsibilities while meeting the following general performance criteria for this position at this level:

Expertise: You research, create proof of concepts, and introduce new methods

Communication: You guide others through problem solving whether it is a technical issue, project impediment, or conflict

Domain: You guide the delivery of your team to make a positive impact on other parts of the company based on detailed knowledge of the needs of those stakeholders and how those needs are supported by your team

System: You own relevant segment of systems that are used regularly for the business to function and are well versed in the related KPIs

Process: You question the status quo in a constructive manner to find areas for the team to improve

Influence: You regularly make an impact to your entire team

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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