Role & responsibilities

Key Responsibilities

- Coordinate SAP customer safeguarding calls, RAG reviews, and delivery governance meetings.
- Track delivery milestones, risks, dependencies, and actions through Safeguarding Checklists and Risk Registers.
- Drive SAP consultant onboarding, coordinating with the GSM Team for BGVcustomer documentation, system/access provisioning, and deployment readiness.
- Coordinate with SAP L1, L2, SMEs, Basis, Security, and Application Monitoring teams for onboarding and delivery requirements.
- Prepare weekly SAP delivery, onboarding, and safeguarding reports for management.
- Maintain Teams channels, distribution lists, onboarding trackers, and safeguarding documentation.
- Coordinate customer deep-dive sessions, delivery reviews, and stakeholder communications.
- Track customer security, compliance,



and access requirements and ensure timely closure.
- Follow up on open actions, dependencies, and escalations between the ASM, delivery teams, and customer.
- Support the ASM by tracking progress against delivery milestones and flagging risks or delays

Preferred Experience

- 3-4 years of experience in SAP PMO, Service Delivery, or Delivery Coordination.
- Good understanding of SAP support environments and L1/L2/SME delivery models.
- Robust stakeholder management, reporting, coordination, and follow-up skills.
- Exposure to SAP onboarding, customer governance, security, and compliance processes.

Preferred candidate profile

📌 Delivery Co-ordinator (Pune)
🏢 NTT DATA Business Solutions
📍 Pune