About the organization:

RSPL Group is more than 6,000 Cr+ diversified conglomerate, which is committed to value for money propositions & credited with several innovations over last 3 decades. The sagacity to weave its business around consumer needs has conferred RSPL Group with a distinct value and identity. Effective capital structure, cutting edge technology, operational discipline and a widespread distribution network, have together attributed to enhance RSPL Group and enabled the organization to deliver value to consumers. It is a diversified group having product category in FMCG, Dairy Products, Hygiene Care, Foot wear, Real Estate, Renewable Energy.

- Segment 1 - S&D; vertical: Ghari detergent and cake, Machine wash, Venus soap and Glori.
- Segment 2 - Namaste India Foods Pvt. Ltd- Full-fledged dairy products range: milk, ghee, curd, ice cream, butter, masala Chach, dairy whitener etc. Leayan Global Pvt. Ltd.- Leather shoes & apparels (Red Chief) and Sport shoes & apparels (Furo)

- Segment 3 - Hygiene Care vertical: Proease Sanitary Napkin, Xpert Utensil cleaning range (Bar/Scrubber/Liquid/sponges), Uniwash detergent powder (Mid premium detergent), Lovingle Baby diaper.

About Hygiene Care Division (Approx. 1350 cr) HCD is into Hygiene, Utensil and Laundry care division. It has five manufacturing units in India and two in Bangladesh & One in Ethiopia. Product segments of RSPL ltd. for international markets are taken care by HCD division.

This job role is for RSPL HCD Division (Hygiene Care) - Procurement Department.

Job Description -- Customer Service Officer - Logistics - MT/ECOM

Job Purpose

A proactive supply chain professional with strong expertise in customer service, logistics coordination, order fulfillment, inventory management, and MT/E-Commerce operations. The individual should be highly analytical, customer-centric, capable of managing multiple stakeholders,



and experienced in driving OTIF, fill rate, and service excellence through digital tools and process improvements.

Responsibilities

- Manage end-to-end order processing and fulfillment for MT & E-Commerce customers.
- Ensure SKU availability at Plant/Warehouse as per forecast and customer demand.
- Coordinate order allocation, dispatch planning, and on-time deliveries.
- Manage customer appointments, slot bookings, and delivery schedules.
- Track and improve OTIF, Fill Rate, and overall service performance.
- Liaise with Warehouse, Transport, Planning, and Sales teams for seamless execution.
- Provide real-time order and delivery updates to customers.
- Monitor order-to-delivery TAT and proactively resolve service issues.
- Handle customer complaints, escalations, and ensure timely closure.
- Maintain ERP/SAP transactions, MIS reports, and service dashboards.
- Drive process improvements, digitalization initiatives, and service excellence.

Desired Candidature

- Graduate in Supply Chain, Commerce, Engineering, or related field.
- 3-8 years of experience in FMCG, Consumer Goods, Retail, E-Commerce, or Logistics Operations.
- Experience handling Modern Trade customers such as Reliance, D-Mart, Walmart, Metro, Lulu, Big Basket, Blinkit, Zepto, Amazon, Flipkart etc.
- Proficient on ERP/SAP MM & SD Module

What Role Offers

- Opportunity to manage key Modern Trade & E-Commerce customers.
- Exposure to end-to-end Supply Chain and Logistics Operations.
- Cross-functional collaboration with Sales, Planning, Manufacturing, Warehouse, and Logistics teams.
- Opportunity to drive customer service excellence through OTIF and Fill Rate improvements.
- Hands-on experience in digitalization, automation, and dashboard development.
- High visibility role with direct impact on customer satisfaction and business growth.
- Career growth opportunities within Supply Chain, Customer Service, and Logistics functions.

📌 Customer Service Officer - RSPL (Gurugram)
🏢 RSPL Group
📍 Gurugram