Account Management

- Manage 50+ high-value seller accounts as the primary contact.
- Build solid relationships with founders and key decision-makers.
- Conduct regular business reviews to identify seller needs and growth opportunities.
- Track account performance (shipment volume, SOW, RTO%, NPS) and drive retention.

Seller Reactivation & Retention

- Reactivate dormant and churned seller accounts on a monthly basis.
- Analyze churn reasons and create retention plans with internal teams.
- Ensure continuous engagement and growth of reactivated accounts.

Cross-Sell & Upsell Growth

- Identify opportunities to promote additional Shiprocket solutions such as Checkout, Engage, Hyperlocal Delivery, and VAS.
- Achieve monthly cross-sell and upsell targets.
- Drive product adoption and smooth onboarding.

Escalation & Stakeholder Management

- Handle seller concerns related to operations and service.
- Coordinate with internal teams for timely issue resolution.
- Ensure proper escalation tracking and closure.

Commercial & Business Growth

- Manage pricing discussions, negotiations, and rate cards.
- Support pricing approvals through business case analysis.
- Drive shipment growth, account profitability, and collections.

📌 Key Accounts Executive -On Contract (Gurugram)
🏢 Shiprocket
📍 Gurugram