- Handle customer queries received through social media platforms
- Resolve customer complaints and provide appropriate solutions
- Respond to customers professionally through chat
- Ensure timely resolution and a positive customer experience
- Escalate complex issues to the concerned teams when required
Requirements:
- Graduate in any discipline
- Excellent written & verbal communication skills
- Valuable typing and multitasking skills
- Comfortable handling social media/customer queries
- Customer service experience preferred
📌 Social Media Chat Support (Noida)
🏢 Firstmeridian Global Services
📍 Noida
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