Role Purpose: Own and grow a portfolio of enterprise client accounts in the region keeping clients successful through robust relationships and delivery governance and mining each account for upsell and cross-sell to deliver the annual regional target.

Key Responsibilities:

Account Mining and Upselling Client Relationship Management Identify expansion opportunities within existing client portfolios, and convert them into upsell and cross-sell across Taggd's recruitment and related service lines. Build an account plan for each key client, covering stakeholders, service lines in use and growth opportunities. Deliver the region's annual revenue target through portfolio retention and account expansion. Act as the primary strategic relationship owner for client stakeholders, HR leaders and business unit heads.



Keep client satisfaction high and secure long-term retention and renewal. Sales and Business Development Alignment. Collaborate with the Sales and BD teams during client onboarding and hand-offs to ensure seamless operational continuity. Work with Sales and BD to drive organic growth across the account portfolio. Governance and Escalation Management. Conduct regular governance reviews with clients to track engagement health. Resolve operational escalations, such as delayed deliveries or SLA mismatches, and restore service health quickly. Secure long-term partnership continuity across the portfolio.

📌 Customer Success Manager (Gurugram)
🏢 Talent Hired-the Job Store
📍 Gurugram