Job Title: ServiceNow Platform Developer

Location: Pune

Employment Type: Full-Time Contract (6 months Extendable)

Experience: 5 to 8 Years

Work Model: 5 Days Work From Office

Mandatory Skills: ServiceNow - IT Service Management .

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

- Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
- SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
- Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
- Perform system Improvements-Create mitigation measures to evaluate current tools or improvements by collaborating with technical teams.
- Handling disaster recovery-Perform security assessments and recovery drills,



and implement necessary controls to ensure compliance with established security standards.
- Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
- Team Management-Collaborate with team members to resolve open tickets and service requests.
- Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Requirement

- Experience in any ServiceNow module (ITSM, ITOM, CSM, HRSD, etc.) is acceptable if the candidate has solid hands-on development expertise.
- SRE/Operations exposure is desirable
- Certifications are a plus; practical knowledge and development capability are the primary evaluation criteria.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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