Job Description Assistant Manager Operations (Travel Operations)

Position Title

Role Summary

We are seeking an experienced and dynamic Assistant Manager Operations to lead highperforming travel operations teams in a fast-paced and customer-centric environment. The

ideal candidate should possess strong expertise in Global Distribution Systems (GDS),

airline ticketing, travel operations, people management, workforce planning, and service

delivery management. This role requires a leader who can effectively drive operational

excellence, achieve business KPIs, manage large teams, and ensure compliance with

industry standards and airline regulations.

Key Responsibilities

Travel Operations & GDS Expertise

- Demonstrate advanced proficiency in Amadeus and Sabre GDS platforms.
- Manage end-to-end travel operations including reservations, reissues, exchanges,

refunds, fare calculations, and ticketing support.

- Provide guidance and resolution on complex travel itineraries and customer

escalations.

- Ensure adherence to airline policies, BSP/ARC guidelines, and travel industry best

practices.

- Support teams in handling domestic and international travel requirements across

multiple markets.

Ticketing & Airline Revenue Protection

- Possess strong knowledge of airline ticketing processes and fare construction.
- Manage and monitor Airline Debit Memos (ADM) and ensure prevention of revenue

leakage.

- Drive loss management initiatives through audit controls and process compliance.
- Investigate ticketing discrepancies and implement corrective actions to reduce

financial exposure.

- Ensure compliance with airline contracts, fare rules, and governing regulations.

Operational Leadership





- Lead daily business operations while ensuring achievement of key operational

targets.

- Drive service excellence through effective monitoring of:
- SLA (Service Level Agreements)
- Productivity
- Quality
- Accuracy
- Operational Efficiency
- Manage workflow distribution and resource allocation to ensure smooth business

operations.

- Handle escalation management and provide timely resolutions to stakeholders and

clients.

Workforce & Performance Management

- Strong understanding of workforce planning and resource optimization.
- Monitor and manage:
- Staffing
- Shrinkage
- Attrition
- Occupancy
- Collaborate with WFM and leadership teams to ensure appropriate staffing levels.
- Drive performance management programs to improve team effectiveness.

People Leadership

- Lead, mentor, and develop team leaders and travel consultants.
- Conduct regular coaching, performance reviews, career development discussions,

and succession planning.

- Foster a culture of accountability, engagement, and continuous improvement.
- Manage employee relations and ensure adherence to company policies.
- Drive employee retention and engagement initiatives.
- Uphold the Atain values and culture.

Process Improvement & Stakeholder Management

- Identify operational gaps and implement process improvements to enhance

efficiency and customer experience.





- Partner with internal and external stakeholders to drive operational goals.
- Prepare and present operational reports, business reviews, and performance

dashboards.

- Lead special projects and business initiatives as required.

Required Skills & Competencies

Experience & Qualification

Mandatory Experience

- Minimum 6 years of experience as a Team Leader in Travel Operations
- Experience in Travel Operations, Travel Management Companies (TMC), Online

Travel Agencies (OTA), Airlines, or Travel Contact Centers is highly preferred.

- Experience managing back-office operations will be an added advantage.

Working Conditions

- Must be comfortable working in a 24x7 operational environment.
- Flexible to work in rotational shifts and rotational week-offs.
- Ability to thrive in a high-pressure, performance-driven environment.
- Willingness to support business requirements during peak periods and operational

contingencies.

Preferred Candidate Profile

- Results-oriented leader with a strong customer-first mindset.
- Expert in driving operational performance while maintaining high employee

engagement.

- Strong knowledge of travel industry regulations and airline revenue protection

processes.

- Excellent problem-solving and decision-making skills.
- Passionate about coaching, developing talent, and building high-performing teams.

Why Join Us?

Be part of a energetic travel operations organization where you will lead large-scale teams,

influence business outcomes, drive operational excellence, and contribute to delivering

world-class traveler experiences across global markets

Interested Candidate can share their cv at [email protected] or whatsapp on (phone hidden)

📌 Assistant Manager Operations||GDS Exp Mandate(Sabre) (Gurugram)
🏢 Atain
📍 Gurugram