Job DescriptionValidate our understanding of requirements and define functional and technical requirements for the Sprinklr platform

- Lead end-to-end implementation of CCaaS solutions for enterprise clients

- Define implementation strategy and solution architecture aligned to client goals

- Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.
o Conduct Workshops and gather business requirements
o Identify workflows, and integration needs
Roles ResponsibilitiesYears delivering contact centre or CCaaS implementations

- Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar

- Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)

- Experience in solution architecture, integrations, and API design

- Proven track record delivering complex enterprise projects

- Strong client-facing communication and stakeholder management skills
Ability to manage multiple projects in a fast-paced workplace




Architect and implement end-to-end integration solutions

- REST APIs, Postman

- Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)

- API orchestration and data transformation (JSON/XML)

- ETL/ELT pipelines for customer interaction data

- Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.

- JSON, XML, CSV, Kafka

- Java, Python, Node.js, or .NET
Technical RequirementSprinklr
Educational RequirementMaster Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->API Testing->RestAssured,Technology->Communication->IVR/CCT->Genesys,Technology->Java->Core Java,Technology->Middleware Administration->Middleware Administration-Others,Technology->OpenSystem->Python - OpenSystem->Python
Service LineEngineering Services

📌 Implementation Consultant and Integration Developer (Bengaluru)
🏢 Infosys
📍 Bengaluru