The Operations Manager will be responsible for the day-to-day operational management of the centre, ensuring smooth clinical and non-clinical functioning, adherence to SOPs, patient experience, staff supervision, and branch-level financial and compliance discipline. This role is scoped strictly to centre-level execution. The role reports to the Regional Operations Manager.

Key Responsibilities

1. Centre Clinical & Patient Experience Oversight:

Ensure day-to-day implementation of SOPs and clinical protocols within the centre.

Monitor centre-level patient satisfaction metrics (wait times, appointment adherence, feedback) and take corrective action.

Maintain operational continuity and service consistency within the centre.

2. Daily Operational Efficiency:

Supervise day-to-day administrative and operational activities of the centre.

Identify and resolve workflow bottlenecks in clinical and non-clinical functions within the centre.

Ensure optimal staff deployment, equipment usage, and appointment scheduling at the centre.

3. Financial Monitoring & Resource Utilisation:

Monitor and control centre operating expenses within the approved budget.

Track centre performance against assigned financial targets (collections, cost ratios, footfall conversion).

Identify centre cost optimisation opportunities (e.g., energy savings, local vendor management).

4. Compliance & Risk Control:





Ensure NABH standards and regulatory requirements are maintained within the centre.

Implement risk mitigation measures at the centre, particularly around patient safety and data security.

5. Team Management & Staff Development:

Ensure centre staff adherence to defined KPIs and performance evaluation metrics.

Lead, coach, and mentor centre staff to build a motivated and accountable team.

6. Reporting & Coordination with Regional Office:

Submit timely centre-level reports, updates and dashboards to the Regional Operations Manager.

Escalate operational, compliance or resource issues beyond centre authority to the Regional Operations Manager in a timely manner.

Support the rollout of regional/organisational initiatives at the centre level.

Key Deliverables

Smooth day-to-day centre operations with minimal escalations

Patient satisfaction and service quality targets met

Budget adherence and cost discipline

100% NABH/statutory compliance

Candidate Profile

Candidates with prior experience managing hospital/clinic/retail operations, preferably in healthcare or eye-care, with solid people management and process orientation.

Qualification & Experience

Graduate/Postgraduate in any discipline (Hospital Administration preferred); 5-8 years of relevant operations experience.

📌 Operations Manager (Guwahati)
🏢 ASG Eye Hospital
📍 Guwahati