JOB DESCRIPTION

Position Title:

Spare Parts Management and RMA/RTV

Function/Department: Customer Service

Position Grade:

P2

Reportsto:
Location/Region: Vadodara

ApprovedBy: HOD()

Job Purpose

Direct Reports

Key Figures

To manage backend operations for the Customer Service spares supply chain and field operations.

None individual contributor role, no one reports into this position.

Team Size

1 (Individual Contributor)

Budget

Main Responsibilities, Authorities Accountabilities

Manage spare parts inventory across depots, including stock levels, GIT, and part wise demand analysis.

Manage RMA/RTV processes end to end, including Oracle sales orders and closures with vendors and factories.

Raise Purchase Requisitions for ASF and spares procurement, coordinating with vendors and factories for timely supply.

Create and manage Return and Scrap Sales Orders in Oracle for various business divisions.

Own spare parts master data, including SKU creation, location creation, and norm creation/amendments.

Manage ASF and transfer price lists, coordinating with costing, procurement, and vendor teams on pricing.





Handle NFA and approval processes for spares related costs, coordinating with the costing team.

Drive the CRM Inventory module rollout, including vendor/IT coordination, process mapping, UAT, and field training.

Own inventory data accuracy in the CRM post go live, and prepare key MIS reports (stock, GIT, pendency, cancellations).

Coordinate across Service, Factory, Procurement, Accounts, and Logistics teams to resolve spare availability and RTV issues.

Requirements,Skills Competencies

Expert in Oracle

Spare parts management

Inventory management

Spares supply chain

Stock categorisation management

Knowledge of working cross-functionally

Valuable communication skills

Problem solving

Decisionstobetakenby Manager and Operations Hea

Accountabilities

Responsibilities

Authorities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Spare Parts Management and RMA/RTV EXPERT (Vadodara)
🏢 POLYCAB
📍 Vadodara