Technical Support Executive ( international l Voice Process)
Role Overview
We are looking for a Technical Support Executive to provide technical assistance to international customers for HP products. The role involves troubleshooting hardware/software issues, guiding customers through solutions, and ensuring a high-quality customer experience over voice support.
Job DetailsRole: Technical Support Executive International Voice ProcessCTC: 5.2 LPAWork Days: 5 Days a WeekShift: Rotational ShiftsTransportation: 2-Way Cab FacilityJoining: Immediate Joiners PreferredKey Skills
for more details contact Afridi - (phone hidden)
Key Responsibilities

- Handle international inbound voice calls from HP products..
- Diagnose and troubleshoot hardware, software, operating system, printer, laptop, desktop, and connectivity issues.
- Provide step-by-step technical assistance and remote troubleshooting.
- Identify the root cause of customer issues and provide appropriate resolutions.
- Escalate complex or unresolved issues to the relevant technical team.




- Maintain accurate records of customer interactions, issues, and resolutions in the support system.
- technical support processes, quality standards, and escalation procedures.
- Ensure customer satisfaction through professional and effective communication.
- Meet defined SLA, productivity, quality, and customer satisfaction targets.

Required Skills & Qualifications

- Graduate in any discipline.
- Experience in technical support / international voice process / customer support preferred.
- Good knowledge of computer hardware, Windows OS, networking, printers, and basic troubleshooting.
- Excellent English communication skills, both verbal and written.
- Solid troubleshooting and problem-solving ability.
- Good customer-handling skills.
- Comfortable working in rotational shifts.

Technical Troubleshooting | International Voice Process | Hardware & Software Support | Windows | Networking | Customer Handling | Problem Solving | Communication Skills

📌 Technical Support Engineer L 1.5 (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru