Service Desk Analyst (Bengaluru)

Service Desk Analyst (Bengaluru)

09 Oct
|
Tata Consultancy Services
|
Bengaluru

09 Oct

Tata Consultancy Services

Bengaluru

Role & responsibilities

Desired Competencies (Technical/Behavioural Competency)

Must-Have**

(Ideally should not be more than 2-4)

- Infrastructure technical support experience

- Willingness to work in night shifts and weekends

- Good functional knowledge of desktop/hardware/messaging/networks

- Excellent communication skills

- Must have International voice process experience

Valuable-to-Have

CompTIA A+, N+, ITIL Foundation certification

Preferred candidate profile

SN

Responsibility of / Expectations from the Role

1 Voice Process

2 Customer Support

3 Technical Support

4 Communicating with users

5 User query/issue handling

📌 Service Desk Analyst (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru

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