:

Customer Support Representative

Location

:

Megaaopes Solutions,Banaswadi,Bengaluru

Experience

:

0-3 Years

Job Description

We are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. The ideal candidate will handle inbound/outbound calls from international customers, providing solutions and assistance while maintaining the highest level of professionalism.

Key Responsibilities:

- Handle inbound/outbound customer calls for international clients (U.S., U.K., Australia, etc)

- Understand customer issues and provide timely and effective solutions

- Maintain accurate call logs and update customer records in CRM tools

- Follow standard scripts and procedures while being adaptable to customer needs

- Escalate unresolved issues to the appropriate internal teams

- Meet performance targets including call quality, customer satisfaction, and productivity

Requirements:





- Excellent verbal communication skills in English
- Previous experience in international voice process preferred (freshers may apply)
- Strong listening and problem-solving skills
- Willingness to work in night shifts or rotational shifts
- Basic computer knowledge and typing speed of 30+ WPM
- Ability to work in a team and adapt to a dynamic workplace

Benefits:

- Competitive salary with performance incentives
- Transport facility (as applicable)
- Comprehensive training and career development opportunities
- Dynamic work culture and growth-friendly environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive (Bengaluru)
🏢 Megaaopes
📍 Bengaluru