Job Summary

IBKR is looking for motivated, analytical and methodical individuals with a financial services industry background and professional demeanour to join an exciting team that is helping to shape one of the worlds strongest trading and brokerage brands. The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

- Handling client inquiries about IBKRs security system via phone, chat and tickets.
- Problem management with a focus on security protocols and practices.
- Assisting clients in configuring and using IBKRs two-factor authentication smartphone app.
- Identification and escalation of issues pertaining to the secure login of clients using IBKRs smartphone app.

Qualifications

- Valuable mastery of Windows and/or macOS computer systems and basic office applications.
- Experience and advanced user knowledge of iOS and Android smartphone operating systems.
- Excellent understanding of apps and smartphones.




- Previous experience in a client service role.
- Languages: fluency in English.
- Any additional language is a plus.

Skills

- Excellent and demonstrable client service skills
- Navigating multiple computer applications while interacting with clients.
- Analytical approach to problem-solving.
- Ability to engage and maintain a conversation with clients
- Ability to learn and adapt to new information and technology platforms
- Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Client Servicing - Secure Login Assistance Associate I (Mumbai)
🏢 Interactive Brokers
📍 Mumbai