Job Title: Customer Service Associate (CSA) - Chat

Grade: H1/H2

Function/Department: Operations

Role Description: As a Chat Support CSA, you will be the first point of contact for customers reaching out via web chat - resolving queries, addressing concerns, and helping them get the most out of our clients products and services.

Responsibilities

- Respond to customer queries via chat, providing accurate information and resolving complaints related to the organizations products or services
- Understand customer needs and ensure all concerns are addressed clearly through chat
- Update account information and perform routine account maintenance based on customer requests
- Identify customers underlying needs and recommend relevant products or services where appropriate
- Direct customers to relevant pages on the clients website for self-service information
- Communicate promptly, politely, and professionally in all customer interactions
- Consistently meet SLA targets and quality benchmarks for the process




- Manage multiple conversations simultaneously while prioritizing effectively to deliver excellent service
- Maintain strict data confidentiality and comply with information security and compliance standards

Key Eligibility Criteria

- Adaptable Work Timing (UK/US/AUS/IND)
- Rotational Weekly Offs
- Rotational Shift - 24/7 Environment

Qualifications

- Communication level at CEFR B1/B2 (process specific)
- Bachelors degree or equivalent (freshers welcome to apply)
- Undergraduates with a minimum of 1 years customer service experience will also be considered
- Relevant Experience as per product

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Advisor (Hyderabad)
🏢 Firstsource
📍 Hyderabad