Key Responsibilities
•Manage the end-to-end relationship with a portfolio of corporate accounts and ensure a high level of client satisfaction.
•Own the onboarding and transition of newly acquired accounts, ensuring a smooth implementation and successful adoption.
•Build strong relationships with key stakeholders and decision-makers across client organizations.
•Conduct regular client reviews to understand business needs, resolve concerns, and identify growth opportunities.
•Identify and drive upselling and cross-selling opportunities across the account portfolio.
•Monitor account performance, client feedback, and service delivery to ensure agreed SLAs are met.
•Act as the key escalation point for strategic accounts and coordinate with internal teams for timely resolution.
•Work closely with Sales, Operations, Product, Finance, and other teams to ensure seamless client experience.
•Track market trends and competitor activities and provide relevant insights to clients and internal stakeholders.
•Drive retention, account growth, and long-term value across both new and existing accounts.
•Travel as required for client meetings, business reviews, and relationship management.

Education & Experience
•7–15 years of relevant experience in B2B Key Account Management, Client Success, or Customer Success.




•Experience managing large corporate/enterprise accounts and a sizeable account portfolio.
•Proven experience in onboarding and managing current accounts post-acquisition.
•Sales-only experience will not be considered sufficient.
•Prior experience in Travel, Hospitality, TMC, OTA, or TravelTech is highly preferred.
•Experience working in a fast-paced startup environment is preferred.
•Strong stakeholder management, communication, negotiation, and problem-solving skills.
•MBA is preferred.

Preferred candidate profile

•A highly customer-focused and ownership-driven skilled.
•Strong startup experience preferred, particularly candidates who have demonstrated the ability to build and scale business from 0 to 1 and 1 to 100.
•Someone who can build relationships, manage complex accounts, and identify business growth opportunities.
•Strong ability to manage both newly onboarded and existing enterprise accounts.
•A strategic thinker with strong execution and stakeholder management capabilities.
•Someone comfortable working in a fast-paced, high-growth environment.

Details: 5 days work week (on-site)

If this sounds exciting or if you just want to catch up for a quick call to know more about FabHotels & TravelPlus, we’re happy to discuss. Share your CV at [email protected].

📌 Enterprise Sales - Partnership, Growth and Retention (Mumbai)
🏢 Fabhotels
📍 Mumbai