Job Title Executive - Customer Service
Department Operations
Company Profile
Credence Global Solutions is a diversified technology-driven financial transformation company with deep
expertise and a focus on Receivables Management, Health care RCM, Technology Platforms and Contact
Center verticals. Credence services leading telecommunication, health care and media companies in the
United States.
We are 4600+ employees strong who provide exceptional performance that is customer friendly &
compliant; and deliver world-class results to ensure brand integrity.
Health care providers serviced by Credence include medical transport providers, emergency physicians,
health infusion service providers, and diagnostic laboratories.
In the telecommunication vertical, Credence serves four of the top five providers in the United States.
Our Group Companies:
Credence Resource Management, LLC - Focuses on providing Receivables Management and
voice-based BPO services, is the flagship company of the Credence Group.
Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to health care providers.
iValuate Global Technologies - Provides Technology platforms that enhance productivity and
compliance for creditors and health care providers.
Our mantra is Excellence Beyond Belief.
Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellence to
our clients. Our team is encouraged to continually explore their talents and pursue their interests giving
them the authority to gain the knowledge and skills to truly be the master of their domain. We strive to
bring on the best and brightest, as well as to invest in their training and education, making them a
seamless extension of our team.
Headquartered in Dallas, Texas,



we have delivery offices in San Jose, California; Natchez, Mississippi;
Mesa, Arizona and Pune, India.
Explore www.credencegs.com to discover more about our company and check out our Careers page at
www.credencegs.com/careers/ for exciting job opportunities!
Credence Resource Management
v4.0
Effective October 1, 2025

Position Overview
We are seeking a motivated and customer-focused individual to join our team in a collections role. As
part of our dynamic collections team, you will be responsible for managing customer accounts with
professionalism, ensuring timely resolution of delinquencies while maintaining solid customer
relationships. The ideal candidate will have a strong ability to handle difficult situations, demonstrate
problem-solving skills, and adhere to company policies and compliance regulations.
Job Roles & Responsibilities

As an Executive - Customer Service, you will be responsible to communicate with consumers of
healthcare and telecommunication providers in the United States to collect on overdue and unpaid
bills. As a collection specialist, you will be responsible for calling consumers on phone and
negotiating for the overdue payment, on behalf of the client.

Utilize effective verbal communication and customer service skills while communicating with
customers to resolve the account delinquency.

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Able to manage difficult customer issues while working in a fast-paced environment
Determine the reason for delinquency and best course of action to assist consumers.
Engage our consumers with the highest level of respect and dignity.
Document all collection efforts for each assigned account in accordance with established procedures
and compliance policies.
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Communicate professionally and regularly with leadership and peers on status of accounts,
escalations in accordance with established standards.
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Ensure all accounts in assigned lists are managed accurately and in a timely manner.
Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date
follow up assignments.
Profile Requirements
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Good communication skills
This job requires you to work in US shifts between 5:30 pm & 10:30 am
Credence Resource Management
v4.0
Effective October 1, 2025

Highlights

Best in Market Salaries from 3 lakhs plus
7 week new hire training program
Unlimited Incentive Plan with transparent KRA's
Enhance your Analytical/Decision Making & Negotiation skills
Cross functional growth opportunities within 6 months, for experienced candidates
Free Medical/Life insurance
Employee Centric & Compliant Policies
Free Home Pick & Drop Transportation
Fixed shifts post the training period [Rare changes in case of business requirements]
7:15 min login plus 45 minute break = 8 hour shifts
Sunday fixed Off & Alternate Saturday Working

Contact Urvashi (phone hidden)

contact Shruti (phone hidden)

📌 Customer Care Executive (Pune)
🏢 Credence Resource Management
📍 Pune