- Providing accurate information about services and guiding customers in making informed decisions.
- Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
- Maintaining a deep understanding of our services and address customer concerns effectively.
- Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
- Escalating complex issues to higher authorities when necessary and following up on resolutions.
- Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:

- Provide step-by-step guidance to customers to resolve issues
- Respond to customer inquiries through various communication channels, including phone, email and live chat.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Handle a high volume of customer contacts while maintaining quality service.
- Identify common customer issues and suggest improvements to enhance the customer experience.

📌 Customer Support Executive (Bengaluru)
🏢 Meru Info Solutions
📍 Bengaluru