URGENT HIRING SAP HYBRIS | TECHNICAL SUPPORT

Greetings from Honeybee Tech Solutions!

We are hiring an experienced SAP Hybris Technical Support Engineer / Consultant for our reputed client Happiest Minds Technologies Limited.

Core Skills

- Strong experience in SAP Hybris / SAP Commerce Cloud Technical Support
- Strong debugging and root-cause analysis skills, especially under incident pressure
- Excellent cross-team communication and stakeholder management
- Strong scripting and query-writing skills for operational support and troubleshooting
- Positive understanding of the e-commerce order lifecycle
- Knowledge of promotions and discount logic
- Experience working with production support and incident management

Key Responsibilities

Team Management

- Manage the team's daily sync-up calls
- Collaborate with Partners, L3 teams, and Integration teams to discuss and resolve ongoing issues
- Act as an Incident Manager during P0/P1 incidents and lead the incident call until resolution
- Manage team rosters and support activities

Incident Management & Debugging

- Investigate and resolve production incidents affecting order flow
- Troubleshoot orders stuck in unexpected statuses
- Investigate promotion/discount mismatches
- Troubleshoot delivery cost calculation errors
- Resolve payment mode fallback and checkout flow issues
- Diagnose issues in the Drools-based promotions/rule engine, including cases where promotions trigger but are not applied correctly
- Troubleshoot Order Management System (OMS) issues
- Investigate pickup order status transition failures




- Handle return consignment sub-process collisions
- Perform root-cause analysis and coordinate with relevant teams for permanent resolution

Preferred Experience

- Experience in SAP Hybris / SAP Commerce
- Experience in production support
- Experience handling P0/P1 incidents
- Knowledge of OMS, Order Management, Checkout, Promotions, Payments, and Returns
- Experience with Drools / Rule Engine
- Strong understanding of e-commerce applications and order management
- Experience working with L3, integration, and external partner teams

Interested Candidates

Please share your updated CV along with the below details:

- Total Experience:
- Relevant SAP Hybris Experience:
- SAP Commerce / Hybris Support Experience:
- Production Support Experience:
- OMS Experience:
- Drools / Rule Engine Experience:
- Order Management Experience:
- E-commerce Experience:
- P0/P1 Incident Management Experience:
- Scripting / Query Writing Experience:
- Current CTC:
- Expected CTC:
- Notice Period:
- Current Location:
- Preferred Location:
- Contact Number:

Thanks & Regards,
P Deva
Talent Acquisition Manager
Honeybee Tech Solutions Pvt. Ltd.

1701 / 1702, 17th Floor, A Wing, Lotus Corporate Park, Western Express Highway, Goregaon (East) – 400 063
Board: 022 4246 1300
Mobile: +91 73533605505
[email protected]
honeybeetechsolutions.com

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📌 SAP Hybris SAP Technical Support (Hyderabad)
🏢 Honeybee Tech Solutions
📍 Hyderabad