09 Oct
|
iEnergizer
|
Noida
Roles and Responsibilities
- Handle customer calls, chats, and emails to resolve their queries and concerns in a timely and professional manner.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions or alternatives when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
- 0-3 years of experience in BPO/call center environment
- Robust communication skills in English and Bengali language proficiency required.
- Basic computer knowledge with typing speed of at least 30 wpm.
📌 Walk-in || Urgent Hiring|| Bengali Process|| Customer Service|| (Noida)
🏢 iEnergizer
📍 Noida