Responsibilities

- Design, develop, and support analytics solutions using Adobe Customer Journey Analytics (CJA).
- Configure and manage data views, connections, and reporting environments within CJA.
- Implement customer journey tracking across web, mobile, and offline channels.
- Develop and maintain Experience Data Model (XDM) schemas and datasets in Adobe Experience Platform.
- Create calculated metrics, dimensions, filters, and advanced reports.
- Build dashboards, scorecards, and visualizations to support business stakeholders.
- Integrate multiple customer data sources into Adobe Experience Platform.
- Analyze customer journeys and provide actionable insights to improve customer engagement and business outcomes.
- Collaborate with marketing, product, business, and data engineering teams to define analytics requirements.
- Ensure data quality, governance, and compliance within the analytics ecosystem.
- Troubleshoot data discrepancies, reporting issues, and ingestion failures.

Technical Requirements
- Primary skills:



Domain -> Utilities -> Customer Service, Retail.
- Knowledge of design principles and fundamentals of architecture.
- Understanding of performance engineering.
- Knowledge of quality processes and estimation techniques.
- Basic understanding of project domain.
- Ability to translate functional/non-functional requirements to system requirements.
- Ability to design and code complex programs.
- Ability to write test cases and scenarios based on the specifications.
- Positive understanding of SDLC and Agile methodologies.
- Awareness of latest technologies and trends.
- Logical thinking and problem solving skills along with an ability to collaborate.

Service Line

Digital Experience

Qualifications

- MCA
- MSc
- MTech
- Bachelor of Engineering
- BCA
- BSc
- BTech

Preferred Skills
- Domain -> Utilities -> Utilities Customer Service -> Customer Analytics

📌 Technology analyst (Bengaluru)
🏢 Infosys
📍 Bengaluru