Roles and Responsibility

- Provide exceptional customer service and support to healthcare clients through various communication channels.
- Manage and resolve customer complaints professionally and courteously.
- Collaborate with internal teams to ensure seamless delivery of services.
- Develop and maintain thorough knowledge of healthcare products and services.
- Identify and escalate potential issues or concerns to senior management.
- Build solid relationships with customers to enhance satisfaction and loyalty.

Job Requirements

- Proficient in English with excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills with attention to detail.
- Experience in the CRM/IT Enabled Services/BPO industry is preferred.
- Ability to work collaboratively as part of a team to achieve common goals.
- Strong understanding of healthcare concepts and terminology is beneficial.
- An HSC degree is required for this position.

📌 Healthcare Support Executive (Thane)
🏢 TP
📍 Thane