Roles and Responsibilities

- Manage end-to-end branch operational activities and ensure smooth functioning of branch processes.

- Coordinate policy issuance, endorsements, renewals, cancellations, and servicing requests within defined TAT.

- Coordinate backend operations to ensure seamless data entry, reporting, and compliance with regulatory requirements.

- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.

- Ensure effective communication among team members to achieve business objectives.

- Handle customer walk-ins and provide operational support to agents, POSPs, and channel partners.

Desired Candidate Profile

- 2-8 years of experience in banking or financial services industry with a focus on branch operations or insurance operations.

- Knowledge of General Insurance products and operational processes preferred.

- Solid understanding of backend operations, including data entry, reporting, and compliance procedures.

- Excellent leadership skills with ability to manage teams effectively towards achieving common goals.

- Proficiency in MS Office applications (Word, Excel) for documentation purposes.

📌 Branch Operations Manager (Puducherry)
🏢 SBI General Insurance
📍 Puducherry