Position Title: Client Partner/Delivery Lead- Service Now

Location: Noida/Banglore/Mumbai

Work Mode: Hybrid

Client Location: This role requires working from the client location as per business requirements.

About the Role Client Partner (ServiceNow)

We are looking for a seasoned Client Partner to own end-to-end client success across delivery, commercials, governance, and account growth. This role serves as the single point of accountability for stakeholder management, project execution, P&L;, resource planning, and ServiceNow program delivery while driving strategic growth and ensuring exceptional client outcomes.

- Own overall client relationship, delivery, commercials, and account growth.
- Act as the single point of accountability for commitments, timelines, quality, risks, and escalations.
- Demonstrate strong functional understanding of ServiceNow and the implementation lifecycle.
- Understand the client’s business needs and connect them with the right delivery approach.
- Drive strong project planning covering scope, milestones, dependencies, resources, risks, testing, and releases.
- Be highly proactive in identifying risks, issues, capacity gaps, and client concerns before they escalate.
- Show strong problem-solving and decision-making capability; bring solutions and recommendations, not just problems.
- Manage demanding stakeholders with maturity, confidence, clarity, and assertiveness.




- Ensure robust follow-through and closure of actions and commitments.
- Own account-level P&L;, including revenue, cost, margin, utilization, forecasting, billing, and commercial leakage.
- Ensure proper SOW / contractual coverage for delivery commitments.
- Manage resource capacity, ramp-up/ramp-down, performance gaps, and critical skill requirements.
- Drive delivery quality and ensure recurring issues are addressed through root-cause corrective actions.
- Provide effective governance across PMs, architects, development, QA, automation, and other delivery teams.
- Identify account growth opportunities aligned with the client’s ServiceNow roadmap and business priorities.
- Operate with a strong ownership mindset and independently drive the account without requiring continuous leadership follow-up.
- Total Experience 15 years minimum. Out of which 5 years in ServiceNow
- Key Competencies
- Client & stakeholder management
- ServiceNow functional knowledge
- Project/program management
- Business understanding
- Problem solving & decision making
- P&L; / commercial management
- Risk & resource management
- Executive communication
- Minimum CSA certificate
- PMP or equivalent certification Must
- Expert in planning Must - Project plan
- Ready to travel as needed - Business Travels
- Excellent Verbal and written communication skills - Must
- Accountability, maturity, and proactiveness

📌 Client Partner/Delivery Manager - Service Now- Noida/Banglore/Mumbai
🏢 Inmorphis Services
📍 Noida