The Assistant Manager – Warehouse Operations will own end-to-end warehouse performance
across third-party partner coordination, order fulfilment, inventory accuracy, and
inbound/outbound governance. This role has direct ownership of critical warehousing OKRs.
The incumbent is expected to operate with a process-first, metric-driven, and ownership
mindset, ensuring accuracy, speed, and SLA adherence across all warehouse touchpoints.

Core Ownership (Direct Responsibility)
(Hands-on execution + outcome accountability)

1. Order Fulfilment & SLA Adherence
• Own end-to-end coordination with 3PL/warehouse partners to ensure 99.9%+ SLA adherence
on order dispatch
• Track daily order release, picking, packing, and dispatch timelines; escalate and resolve
bottlenecks proactively
• Drive B2B order dispatch adherence — including cut-off compliance, priority routing, and
marketplace/channel SLA commitments
• Build and monitor dashboards for real-time fulfilment health; ensure data accuracy and
leadership readiness

2. Inward & GRN Operations
• Own Inward TAT and GRN TAT — from ASN receipt to stock availability on WMS
• Ensure vendor shipments are received, counted, and GRN-ed within defined SLAs
• Identify and resolve inward discrepancies (quantity shortages, quality rejections, mismatch) in
coordination with vendors and warehouse teams
• Drive process improvements to reduce inward processing time and error rates

3. RTO & RTV Operations
• Own RTO (Return to Origin) and RTV (Return to Vendor) putaway accuracy and TAT
• Ensure returned units are received, inspected, graded, and put away within defined timelines
• Drive coordination between logistics partners and the warehouse to close RTO loops without
inventory leakage
• Monitor RTV workflows for accurate vendor credit reconciliation and timely stock disposition

4. Inventory Management & Cycle Count
• Own monthly inventory variance tracking through systematic cycle counts




• Design and execute cycle count schedules across SKUs; ensure 100% coverage of high-velocity
and high-value inventory
• Investigate root causes of shrinkage, variances, and mismatch; drive corrective actions with
warehouse partners
• Maintain inventory accuracy benchmarks and publish monthly variance reports to leadership

5. Systems & Integrations
• Act as SPOC for warehouse system integrations including:
• WMS such as Unicommerce / EasyEcom / Increff
• OMS such as Shopify / Magento
• Ensure configuration accuracy, escalate system issues, and coordinate with tech for resolution
• Drive WMS hygiene — location mapping, bin accuracy, cycle count workflows, and exception
handling

Oversight Responsibility
(Review, guide, unblock, and ensure outcomes)

1. Warehouse Partner Governance
• Conduct performance reviews with 3PL partners (weekly/bi-weekly)
• Define improvement plans for underperforming partners; track SLA breach root causes
• Oversee adherence to SOPs for picking, packing, dispatch, and returns
• Monitor labour utilization, slot adherence, and dock scheduling at partner warehouses

2. B2B Ops & Trade Fulfilment
• Oversee B2B order processing workflows including bulk dispatch, routing, and invoice
generation
• Track marketplace/channel order timelines and ensure no dispatch SLA breach
• Coordinate with sales and distribution teams on order priorities and stock availability

3. Finance & Reconciliation
• Oversee 3PL billing verification and invoice reconciliation
• Track credit notes related to inventory shortages, GRN discrepancies, and return disputes
• Ensure quarterly ledger reconciliation with warehouse partners

Key Stakeholder Management
• Internal: Logistics, Customer Support, Finance, Sales & Distribution, Tech/Product
• External: 3PL/Warehouse partners, WMS/OMS vendors, Vendors/Suppliers

Success Metrics
• Order Fulfilment SLA adherence (target: 99.9%+)
• B2B dispatch adherence %
• Inward & GRN TAT vs. defined SLA
• RTO/RTV put away accuracy & TAT
• Monthly inventory variance % (cycle count)
• 3PL SLA breach rate
• Escalation resolution TAT

📌 Assistant Warehouse Operations Manager (Mumbai)
🏢 CANWIN HR services
📍 Mumbai