Your key responsibilities

- Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
- Ensure proper processing of forex (Inward and outward Remittances) and trade transactions( import payment, export payments, LC ,BG ,MTT transactions) as per Rbi Guidelines.
- Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
- Ensure proper display of all Regulatory Circulars in the Area
- Accurate processing of all account opening forms MF applications
- Voucher Management, Rules of Custodianship, Key Management guidelines, are followed without any deviation
- Exception handling / deferral tracking and monitoring
- Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid




- Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
- Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
- Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
- Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate be reported to the supervising officer.
- Handling day to day Cash activity
- Handling Clearing operations
- Handling general banking operation like RTGS. NEFT, Fund transfer
- Handling customer request and raising SR
- Handling Insurance and investment related operations activity
- Responsible for valuable rating in "Audit"

📌 Client Service Analyst (Ludhiana)
🏢 Deutsche Bank
📍 Ludhiana