Job Description

- Implementation of QMS/EMS management system at branch / regional level
- Process simplification/automation, UATs, Training and Feedback
- Conducting periodic system(Service Processes) audits covering QMS/EMS and other related assignments
- Field Quality audits on PM Service, Breakdown Service, Revamp service quality, Warehouse Service providers facility..
- Measuring, Monitoring, RCA Improving Service Quality objectives
- Data analysis improvements
- Continual Improvement Projects (Six Sigma/QC Story)
- Bench marking best practices and proposing ideas
- Driving Total Quality Management (Six Sigma/QC Story, Kaizen, 5s etc) at branch / regional level
- NCR/CAR issuance for improvement and closure monitoring




- Gold standard implementation supports
- Monitor use of Knowledge management portal
- Monitor Dealer/Associates evaluation process adherence
- Drafting Process SOPs, Site SOPs, Checklists
- Monitoring Customer touch points, Outsourced Processes drive improvement programs
- Product field quality improvement supports
- Customer escalation reduction supports
- Cost recovery process compliance and monitoring
- Incorrect call closures monitoring actions
- Risk mitigation/Business continuity management supports/drive

📌 Service Quality Assurance Professional (Kolkata)
🏢 Blue Star
📍 Kolkata