Quality Analyst - Voice Advanced (Kolkata)

Quality Analyst - Voice Advanced (Kolkata)

09 Oct
|
Gratitude India
|
Kolkata

09 Oct

Gratitude India

Kolkata

Monitor advanced voice interactions, evaluate quality, identify critical errors, conduct RCA/calibration, prepare reports, support coaching and compliance, and drive CX improvements. Utilities experience preferred.

Required Candidate profile

2–8 yrs experience in international voice/customer service, preferably 1–2 yrs as QA. Solid quality monitoring, RCA, communication, analytics, coaching and compliance skills.

📌 Quality Analyst - Voice Advanced (Kolkata)
🏢 Gratitude India
📍 Kolkata

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