Role Summary

As part of the First Line of Defense, the Issues Management Consultant is part of the Risk Management Control team which provides oversight and governance of the Risk Management Function controls to ensure resiliency and mitigate current and emerging risks.

This role interacts with Risk Management teams globally, including a diverse business stakeholder group, through:

- Control Framework and Assurance
- Collaboration with First and Third Lines of Defense
- Program governance, Metrics and Reporting
- Supporting strategic change initiatives and projects

The Consultant, BU Control is responsible for working with Control Practice Managers to execute issue management best practices and administration associated with input, monitoring and reporting of Risk Management functions issues in the GRC system. This role partners with Issue Managers across the Control team and our business stakeholder groups to identify obtain requisite information and ensure items are entered accurately and timely for tracking.

In addition, the role may be exposed to additional opportunities for growth and development which may include risk-based control reviews, management and review of issues in remediation and in-depth analysis of incidents to identify key trends and solutions to prevent future reoccurrence.

This role offers the candidate an opportunity to grow and develop their risk and control skills and Risk Management Business Unit knowledge while also enhancing their internal network through the broad reach of stakeholder engagement at various seniority levels.

Major Duties





- Deliver best in class administration of issue management from identification and input into the GRC system, along with ongoing monitoring and reporting to ensure BU Control team is aligning to program requirements
- Escalate risk and control related matters to the practice control manager and IPMT team.
- Participate in the RCSA (Risk Control Self-Assessment), Risk Control of testing, self-identified issue identification, among others, for Risk Management business units, ensuring issues, risks and controls and all other data are appropriately triaged, identified and captured in the GRC system.
- Facilitate control program governance, metrics and reporting requirements for Risk Management, as required and requested.
- Following the evaluation of incidents and operational losses, assist in the analysis of identifying trends, root cause and corrective actions along with the transformation of resultant issues into the GRC system.
- Participate with control project deliverables, as assigned, to implement enhanced controls and efficiency enhancements.
- Assist as required by conducting periodic reviews of practice specific policies and standards to ensure adequate procedures are in place and follow organizational standards, mitigate risk and meet known regulatory requirements.




- Other duties as assigned

Knowledge, Skills Experience Required

- Experience with Governance, Risks and Compliance (GRC) tools, ServiceNow IRM preferred.
- Critical thinker with strong organizational and problem-solving abilities who is able to organize and manage people and resources to effectively prioritize issues and respond to senior management and key stakeholders.
- Solid communication written/oral skills, ability to communicate complex topics in a simple and concise manner.
- Ability to engage a diverse set of stakeholders, build long-term relationships, and create a collaborative and approachable environment.
- Ability to think strategically, execute with precision and prioritize in a fast-paced environment.
- Ability to work with minimal manger oversight, as well as collaborate with others.
- Experience of using Microsoft 365 Packages, (Outlook, Excel, PowerPoint, Visio, Power BI) and SharePoint.
- Relevant experience/expertise in banking or similar regulated organization, specializing in risk/control roles such as those in risk management, control, governance, audit, compliance or testing, preferred.
- Bachelor s degree in business administration, management, or a related field is preferable.

Shift Timing

Shift Timing: 1:30PM to 10:30PM IST

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Consultant, Issues Management (Bengaluru)
🏢 Northern Trust
📍 Bengaluru