Role & Responsibility

- Work as the Process Owner for the entire account

- Responsible for implementing ITIL practices in the account

- Responsible to strengthen Asset Management Practices in the account

- Evaluate existing processes, modify & improve the same based on the environment

- Guide the team to for Process Adherence

- Has good exposure to Infrastructure management services, technologies and practices

- Work with Operations team to optimize IT Ops schedule by improving the processes

- Responsible for handling Governance calls with client.

- Create & share best practices with entire team

- Communicate any procedural issues with suppliers

- Support large / small scale projects / modifications in process related issues

- Continuously improve standards and processes related to IT Ops (ITIL)

- Responsible for Service Improvement plans and Continuous improvement plans

- Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity levers

Skills Required-





- ITIL Certification & Documentation

- Willing to work in shifts

- Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)

- Good knowledge & experience in IT infra, L1 & Monitoring

- Solid Leadership/ Team Building/ Decision Making attribute with excellent communication skills.

- SLA & Stakeholder Management

- Proficient in ITSM tools functionality like Service Now etc

- Proficient in PowerPoint and Excel

- Ability to lead & guide junior team members

Educational/professional qualification required

- Engineering or equivalent Graduate Degree

- ITIL Expert Certification

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Infra Lead (Panipat)
🏢 Envision Technology Solutions
📍 Panipat