Technical Skills:

- Experience in ITSM and CSM administration and development work with enhancements and integrations.
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists

- Experience on creation and customization of complex workflows and custom workflow activities

- Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages

- Experience in CMDB, Discovery

Must have skills:

- Must be ServiceNow CSA certified
- Must be ITIL v3 certified
- Must have recent 2024/2025 delta certifications in ServiceNow
- Must have experience with how to GlideRecord query a client script and business rule
- Must have experience in interpreting user requirements
- Must have experience and examples with designing in Flow Designer
- Must have experience in CSM and Retail Service Mgmt.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Now(CSM) Professional (Mumbai)
🏢 Envision Technology Solutions
📍 Mumbai