Job Summary

Design, develop, and support Medallia Experience Cloud solutions to capture, analyze, and improve customer and employee experience programs.

Responsibilities

- Configure Medallia surveys, feedback forms, workflows, alerts, dashboards, reporting, and text analytics based on business requirements.
- Implement and manage integrations between Medallia and enterprise systems using APIs, web services, CRM platforms (Salesforce), and data warehouses.
- Develop and maintain data ingestion, transformation, validation, and reporting processes to ensure data accuracy and reliability.
- Collaborate with business stakeholders, product owners, and customer experience teams to translate requirements into scalable Medallia solutions.
- Perform troubleshooting, root cause analysis, performance optimization, and platform enhancements for existing Medallia implementations.
- Support SIT, UAT, production deployments,



and post-implementation activities while ensuring adherence to quality standards.
- Create dashboards, KPIs, scorecards, and actionable insights using Medallia reporting and analytics capabilities.

Required Skills

- Medallia Experience Cloud
- Survey Configuration
- Experience Management (XM)
- APIs
- SQL
- Data Analytics
- Dashboard Development
- Salesforce Integration
- Agile/Scrum
- SIT
- UAT
- Stakeholder Management

Experience

3+ years with Medallia implementations and 5+ years in Customer Experience (CX), CRM, or Digital Experience platforms.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 AI-Augmented Cloud Data Lead (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai