Provide Subject Matter Advisor (SMA) services for BP's LSE platform and associated integrations, ensuring continued operational stability, project delivery support, release governance, defect management and cross-market functional expertise.
Scope of Services
1. Functional SME Support
- Provide functional expertise across LSE (Blue Yonders Luminate Store Execution) and associated business processes.
- Advise project teams on solution design, functional capability and business process alignment.
- Support discussions with market stakeholders across ANZ, NZ, PL, DE and ZA.
- Act as a point of contact for functional questions relating to LSE.
2. Solution & Integration Advisory
- Provide guidance on LSE integrations and downstream/upstream systems.
- Support architecture reviews and design discussions.
- Assess impact of proposed changes across markets and integrations.
- Support POS, Mobile, ESO Connect and reporting/integration initiatives.
3. Release & Defect Management
- Review Blue Yonder releases and release notes.
- Assess business and technical impacts of defect fixes.
- Define test scope and impacted markets.
- Support defect triage and resolution discussions with BP, Blue Yonder and support vendors.
4. Project Delivery Support
- Provide SME support to ongoing and future projects involving LSE.
- Participate in design reviews, build reviews, testing and deployment planning.
- Identify risks, gaps and dependency issues.
- Support project teams with business and technical decision making.
5. Operational Support & Governance
- Participate in service reviews and governance forums.
- Support operational issue resolution and escalations.
- Review support tickets and identify recurring themes or risks.
- Provide guidance on release readiness and production support activities.
6. Knowledge Transition & Capability Build
- Absorb knowledge currently held by the incumbent SME.
- Develop sufficient capability to independently support the activities listed above.
- Participate in shadowing and reverse knowledge transfer sessions.
- Demonstrate capability through successful execution of SME responsibilities.
📌 Blue yonder consultant (Bengaluru)
🏢 Infinityquest It Services
📍 Bengaluru
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