- Handling all the Inbound calls and tickets in service desk
- Handling Basic L1 level queries from end users
- Diagnose and quickly resolve a wide range of Windows applications issues
- Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
- Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
- Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Performs general preventative maintenance tasks on computers, laptops & printers
- Customize & configure desktop hardware to meet specifications and business standards
- Email account administration, i.e., account creation and management and distribution lists on Office 365
- User account administration, i.e., account creation and management and password resets on Active Directory
- Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
- Take ownership and responsibility of queries,
issues and problems and document it in the ITSM Tool
- Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go.
- Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications
Customer Focus
- Providing timely and accurate resolution of technical issues experienced by the Users.
- Excellent communication skills.
- Identify and escalate severe issues which could cause production impact.
Technical Skillset - Need to Know
Networking Experience in LAN/WAN Setting
Good knowledge of Active Directory
Citrix
O365
Microsoft Windows
Mobile Operating Systems (Android/iOS)
Antivirus
Technical Skillset - Good to Know
Knowledge of Infrastructure / Exchange / Server Technologies
Virtualization / VMware /Cloud
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 German Language proficiency and Service Desk Professional (Hubballi)
🏢 Envision Technology Solutions
📍 Hubballi
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