09 Oct
|
TVS Motor
|
Nagpur
Roles and Responsibilities :
- Manage a team of after-sales service engineers to ensure timely resolution of customer complaints and issues.
- Develop and implement effective strategies for improving customer satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams to identify areas for process improvement and implement changes that enhance efficiency and productivity.
- Analyze data to track key performance indicators (KPIs) such as first-call resolution rate, mean time to repair (MTTR), and customer satisfaction scores.
Job Requirements :
- 8-18 years of experience in after-sales service or field service management in the consumer electronics & appliances industry.
- Proven track record of successfully managing teams and achieving high levels of customer satisfaction.
- Solid understanding of CSI principles and practices; ability to develop action plans for continuous improvement initiatives.
📌 Area Service Manager (Nagpur)
🏢 TVS Motor
📍 Nagpur